All I wanted was an email of my outstanding balance so that I can pay them! But no! they don't want to give it to me. They usually do, except this month they didn't.. and I called their hotline and asked why. The first time I did that, the forwarded me to 2 other phone numbers. I followed and then those 2 numbers forwarded me back to the original hotline number! And when I called the hotline back they were going to do the same forwarding process. Stupid.
After that whole process, they promised to email me the balance the next day. So I waited a day... no email. I called them back and asked for it. All they could say was: "Sorry sir, but I do not have access to your account." "Ok fine," I told them and asked when is the due date. "Sorry sir, but I do not have access to your account," was their reply. Isn't it standard when the due dates are? So I asked them, "What can I do now? I just want to pay my bills on time and I do not know how much I have to pay" They answered: "Sorry sir, but I do not have access to your account."
Damn stupid. It was like I was talking to a wall. I was so pissed that I replied, "Thank you! Thank you for not helping me." And then I hung up.